Returns Policy

In case of problems, the customer can cancel the order by simply communicating via email to shop@scovaventi.it , as long as the same has not yet been processed. In compliance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid in advance payment location.

The customer can exercise the right of withdrawal within 14 days from the date of receipt of the goods via an explicit declaration, containing the data necessary to identify the order, sent to the contacts indicated. In case of exercising the right of withdrawal, the Customer undertakes to fully return, in unaltered conditions and in the original packaging, the products received.

The right of withdrawal is however excluded: for the purchase of goods made to measure or personalized by SCOVAVENTI according to the specific requests of the Customer (see gift packages or customizations) or which, by their nature, cannot be returned or risk deteriorating or become rapidly altered; for products not delivered due to the absence of the Customer from the place of delivery and for those which upon collection are altered or damaged due to the delay caused by the Customer himself.

If the withdrawal is carried out according to the methods and terms set out above, any amount already paid for the products will be credited to the buyer using the same payment method used on the website to complete the order.

If the customer had paid in cash on delivery, the refund of the order can only be made via a coupon of equal value. REFUND The refund is made as quickly as possible, including any shipping costs of the goods incurred during the purchase phase within 14 days from the date on which SCOVAVENTI, having received notice of the withdrawal from the Customer, receives the ordered goods intact and in the original packaging to the following address: Località La Campigliola Paglieto 56, 58014 Manciano GR Any complaints must be addressed to SCOVAVENTI by sending an email to shop@scovaventi.it